CLIENT SERVER CASE SUDIES
 
 
Customer Service Asset System
NCR reveal revolutionary front-end support system
 
URL:
www.ncr.com

The Customer Services Asset Management System™ (CSAM) developed by PowerServe has revolutionised NCR's front-end, allowing back-end support systems to efficiently control service requests and track Help-Desk requests in action.

The application has been designed to provide a flexible and ongoing support network, capable of handling NCR’s broad client base, many of which are within Australia’s top fifty companies.

The versatility in communication methods, including dial-up modem, leased line, direct network connection and access via Wide Area Networks and across the Internet, means the system has been the mainstay of the re-engineering of NCR’s support network and the business focus of NCR’s operations.

Initially implemented in Australia by Day3 as a pilot program, CSAM proved so successful that it has been adopted globally by NCR and is being deployed world-wide.

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